04
Design · Progression logic

You move up by proving it, not by waiting it out.

A level should tell the partner what they've actually proven, tell you what you now believe about the relationship, and tell you both what investment is rational next.
This decision holds together so far. Continue to test it against the remaining investment choices.

Dimension emphasis

Blended from your pathway mix (primary: Sell). Use the smallest set that actually changes what you do next. Each percentage is how much that kind of proof counts toward moving up — e.g. Commitment at 10% means showing up (enablement attended, a named partner lead) helps, but won't carry a promotion on its own; the stage gates below define the actual evidence.

Commitment
14%

Is the partner making a meaningful investment in the relationship?

Capability
22%

Can the partner credibly sell, build, implement, integrate, operate, or support the solution?

Customer Value
21%

Is the partnership helping customers realize measurable value?

Commercial Contribution
31%

Is the relationship producing economic impact?

Strategic Value
12%

What does the partner enable that the vendor cannot easily create alone?

Already filled in for you. We've pre-loaded The Channel Duo playbook's standard gates. Keep them as they are, or click any cell to match your program — then continue.
New to evidence gates?Read this first (1 min)
What an evidence gate is

A gate is the proof a partner must show to move up a stage. In a metal-tier program the gate is usually one number — "reach $500K and you're Gold." Here, each stage has gates across five dimensions, so partners move up on proof of value, not just volume.

How to fill in the matrix
  1. Click any cell to set how much proof that dimension needs at that stage: Not gated → Emerging → Demonstrated → Proven & repeatable.
  2. The bar should rise from stage to stage. If two stages ask for the same proof, they're the same stage with different names.
  3. Training, certifications, and business plans show a partner is ready. They don't prove the partner has delivered.
How to use it with partners

In each partner review, check every gate: met or not met. A partner moves up when every gate for the next stage is met — not when they hit a revenue number.

"Instead of asking 'How many points does this partner have?' ask 'What do we now know with confidence about this partner, and what investment does that justify?'"

Example · a Serve partner reaching Performer

Performer: the partner has demonstrated measurable customer and commercial outcomes.

  • CommitmentDemonstrated
    A named practice lead and a joint business plan
  • CapabilityDemonstrated
    Certified consultants delivering standard projects without vendor help
  • Customer ValueDemonstrated
    Live deployments with measurable time-to-value and referenceable customers
  • Commercial ContributionDemonstrated
    Services attached to new deals and recurring services revenue
  • Strategic ValueEmerging
    Early signs of vertical expertise or a repeatable offer

Receives: priority deal registration, co-op funding tied to proven results, dedicated CAM support. You get back: predictable, repeatable pipeline and proof of delivery quality.

Evidence gates by level

Click a cell to cycle the evidence required: Not gated → Emerging → Demonstrated → Proven & repeatable. Training, certs, business plans? Evidence you're ready, not proof you've delivered.

LevelCommitmentCapabilityCustomer ValueCommercial ContributionStrategic Value
01 · Start
Spark
Is there a credible reason for both sides to start?
02 · Build
Builder
Can this partner build a real business and delivery motion around us?
03 · Prove
Performer
Has the relationship proven it can produce?
04 · Scale
Accelerator
Can additional investment materially increase the rate or scale of growth?
05 · Multiply
Catalyst
Does this partner multiply what the vendor can accomplish?

Design check

Holds up
Every level asks for more proof than the last, and no level runs on revenue alone.

What counts as evidence for Sell

Net-new customers, qualified pipeline, win rate, forecast quality, resale/transaction revenue, adoption after sale.

Commitment: Named owners, executive sponsorship, dedicated capacity, GTM investment, customer access, practice plan.
Capability: Validated skills, delivery experience, demos, packaged services, technical capacity, operational readiness.
Customer Value: Deployment, time-to-value, adoption, usage, CSAT, references, retention, expansion.
Commercial Contribution: Sourced/influenced revenue, net-new customers, recurring revenue, marketplace, consumption, services attach.
Strategic Value: Market access, vertical expertise, integrations, IP, geographic reach, ecosystem influence, innovation.
The question we ask of every metric
What decision changes if this number moves? If the honest answer is “none,” cut it.